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Sure, you build relationships with your clients with every service, appointment, newsletter, and confirmation call, but this is not enough to keep their loyalty and get them talking. So, what are you doing to build deep, lasting relationships with your clients and create more ‘talkability’ (word-of-mouth) about your business? What are you really doing to re-engage them in your business time and time again, keep validating to them that they have made a great choice, and enhance their experience to keep them talking again and again?
Building a valuable, rewarding relationship with each client will set you apart from the competition. Clients return to businesses with which they feel a connection, feel valued, even when the competition is closer and less expensive. When there is an emotional bond, clients will travel past your competition to return to you, everytime. They will send their friends to you, and will resist the temptation to “jump ship” at the first special offer from one of your competitors.
They trust and like you, but is this enough in today’s competitive and challenging market?
We offer the Welcome Rewards Pack, a patented (Patent No. 2009101331), comprehensive, customisable, relationship building rewards program, all-in-one turn-key marketing solution designed to help you build and DEEPEN client relationships and encourage more referrals from their inner circle of friends regardless of their life-stage (think Mums, also women who have decided not to have children, or perhaps women whose kids have finally left home and it’s now THEIR time). These are the modern demographics we are faced to consider when planning our marketing stories in today’s market.
The Welcome Rewards Pack gives your clients something tangible to remember you by and to re-connect with you.
It is an intuitive, customisable Loyalty Program that helps your team create a personalised, enhanced experience for each client. Clients feel welcomed, appreciated, and valued when they receive their ‘Thank You’ Gift Card and are invited to join your Rewards Program. Now you have a Member, not just a client. After this special experience, they can’t wait to share it with their friends. Included Refer-a-Friend ‘Gift’ Key Tags make it easy for them to refer friends and gain access to those valuable inner circles that all women have, and rewarding clients for referring their friends is a breeze with our Referral Program.
When clients sign up for your Loyalty Program, they get:
• Gift Card with “scratch and reveal”scratchy panel used to increase retail sales and cross sell clients to profitable other service categories that you offer. Inviting them to experience the best you have to offer and introduce other team members whom you have specially trained to be as good as you are at looking after your clients.
• Rewards Program Key Tag – to keep you at the top of their mind and remind that they as members are getting rewarded for their loyalty.
• Refer-a-Friend Key Tags – which are tracked and, upon being redeemed, are returned to your clients to re-gift to another friend, along with their gift from you for talking about your business to their inner circle of friends.
• Application Form – looks professional and captures accurate customer data such as birthdays, emails, and correct spelling of their name to name a few. Get an accurate database of Members and increase the over-all value of your business.
• Customised Merchandising – includes displays and decals to promote your Rewards Program on your reception desk, treatment room walls, change rooms, and common areas in your club and cutting-station mirrors in your hair salon.
• Implementation and Strategy Recap
• Training and Implementation Guide
• Unlimited Artwork and Design – we do not stop until you are thrilled with the final proofs.
• Complete Strategy and Production Service – from conception to delivery. Out-source to experts to set this up properly and professionally for you!
• Ongoing Support – to help you build your business with your new Rewards Program!
• Welcome Rewards Pack Platinum – includes extras such as a branded envelope, Facebook QR code, and more.
• Fresh Letter Templates – to send to your clients to thank them and stay connected when they refer a friend or do not return to your salon for whatever reason.
• Everything you will need to introduce your new client-relationship program to your online presence (website and social media space).
The Welcome Rewards Pack caters to three boutique industries: hair, spa, and fitness. Currently we offer two tiers, each fully customised to match your business: Platinum and Lite.
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